If you have insurance on your cell phone already, you can add tech coach for 1 penny extra a month and you can call and ask any technical question for any of your devices, e.g., your computer, connecting your iPad to your printer, anything! I just signed up today! If you don’t have insurance, you can sign up for this service and insurance with your next new phone. When you call Verizon choose Option 3! Anyone have experience with this service?